Tenant Frequently Asked Questions

  • Can you hold a place before I apply?

    No we do not hold properties. Once you apply and are approved the property will be placed temporarily on hold for 3 business days, during this time the security deposit must be paid or the property will be placed back into available status.
  • Do I pay first month’s rent and last month’s rent with my security deposit?

    This will depend on the time frame of your move in date. The security deposit is due within 3 business days of application approval. The First months rent and any pet deposits are due prior to move in.
  • How old do you have to be to apply?

    The minimum age to rent is 18 years of age.
  • Is the deposit refundable?

    Yes, any damages to the property will be deducted.
  • You have a property I want to rent. How do I apply?

    Please contact the Property Manager at 423.551.4000 or email at
  • How do I pay rent?

    Rent is paid through your online account portal. Cash is not accepted.
  • I want to get a pet. What do I do?

    Pet Policies vary from property to property, please check with the Property Manager first to see if the property you are in is a pet friendly property. There are breed restrictions, pet deposits, and pet rent.
  • My lease expiration is coming and I want to move out. What do I do?

    A 30 day written notice is required.
  • Who is responsible for paying for repairs & maintenance requests?

    Maintenance Request are handled through our online portal, the property owner pays for routine repairs, damages caused by the tenant are the tenants responsibility.